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There are a few factors that could contribute to a high bill.
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Utilities are billed quarterly. Your first utility bill will be prorated from the time you create an account with us.
Yes. You can sign up for ACH automatic withdraw by filling out the application here. ACH can only be withdrawn from a checking or savings account.
Yes, you can pay your bill online here by using an electronic check or debit/credit card (additional 3% fee with debit/credit card).
Yes. You can contact us either by email or phone (616) 457-2340 to request paperless billing.